Patient and Practice Charter

Practice & Patient Charter

Our patients have the right to:

Be treated courteously and with respect for their privacy, dignity and religious and cultural beliefs.

Receive care and treatment on the basis of need.

Be given clear information about any treatment or care proposed.

Give or withhold consent to medical or other care and treatment.

Choose whether or not to take part in GP or nurse training.

See any reports made for insurance or employment purposes and information about them held on the computer.

Be kept informed if they are waiting more than 20 minutes over their appointment time.

Request a trained chaperone for their appointment.

Our patients have a responsibility to:

Treat the practice staff courteously and with respect.

Keep appointments made or notify the practice as soon as possible if they are unable to attend.

Attend appointments on time.

Attend the surgery wherever possible rather than ask for a home visit.

Not expect a prescription at every visit; many illnesses are short term and do not require medication.

Order repeat prescriptions at least 48 hours before they are needed.

Advise surgery of change of address or contact numbers.

Participate in annual reviews of their health as requested by the surgery.

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